Satisfying staff and customer expectations is fundamental to maintaining a successful business. However, the wider environment and community should also benefit from local businesses.
TotalCare is engaged in working with local communities and charities to support them in a wide range of areas. Our chosen Charity is MS Society!
'The environment is important to us. We aim to use European Compliant and the safest chemical products available. We challenge ourselves to reduce CO2 emissions and reduce our company waste and paper use year on year.'
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Good quality staff are the life blood of any organisation. We care about both our customers and staff. Those staff members who work hard are remunerated for their efforts.
We are proud to announce that we support the living wage. UK companies are committed in supporting their staff by lifting the quality of their lives through fair exchange of skill for salary.
Each month, every member of the service team is entered into the company reward scheme. This is designed to incentivise each team to give their best efforts. This is measured in four key areas:
Based on customer feedback, efficiency and service quality, each member is entered into a reward scheme which is designed to encourage good work and customer satisfaction.
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TotalCare is a privately-owned limited company, which began in 2001. For over 14 years, the company has gone from strength to strength. Its success is due to its key ethos: to place its customer at the centre of all its decision-making..
The company found its roots right at the bottom - its founder was a cleaner, who then progressed through various management positions, to a Director of a specialist cleaning chemical business. After this role, he went on to resurrect TotalCare and became a Director of this company. Once he had become an expert in his trade, learned to manage a team and, later, run a company, he revived the family business under the name TotalCare Hygiene Services Ltd.
There is a definite distinction between cleaners and hygienists.
Hygienists are - 'specialists in the promotion of clean conditions for the preservation of system, facility and human health.'
Allocating specially trained Hygienists to every job offers the following benefits:
Good results need a solid foundation. Each team is made of 2-3 individuals. First, each are trained in all aspects of hygiene and then second, they are trained the theoretical practices of a wide range of industrial plant, commercial facilities and domestic applications.
Working in teams improves efficiency, offers better results and motivates the workforce to go the extra mile. Each member of every team works towards the same objective, but each individual brings their own unique skillset to the table.
TotalCare uses a 3-point ideology abbreviated as PAC:
Within every team there is a Supervisor, a Senior and a Trainee. This allows the flow of talent to filter up into internal management, to create an environment where everyone can progress.